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1.  Personal Data

1.1 In this Data Protection Policy, “Personal Data” refers to any data, about an individual who can be identified (a) from that data; or (b) from other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

1.2 Examples of such Personal Data you may provide to us include your name, PRN (Pharmacist Registration Number), PSS Membership number, NRIC, passport or other identification numbers, telephone number(s), mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

2. Collection of Personal Data

2.1 Generally, we collect Personal Data in the following ways:

(a) When you submit an application form;

(b) When you interact with our administrative officers, for example, via telephone calls, letters and emails;

(c) When you use our services, for example, websites, continuing pharmacist education;

(d) When you request that we contact you, be included in a mailing list;

(e) When you respond to our initiatives or to any request for additional Personal Data;

(f) When we receive references from business partners and third parties, for example, where you have been referred by them;

 (g) When you submit your Personal Data to us for any other reasons.

2.2 When you browse our website, you generally do so anonymously. We do not at our website automatically collect Personal Data unless you login with your account credentials.

2.3 If you provide us with any Personal Data relating to a third party (e.g. information of your employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

2.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the services requested.

3. Purposes for the Collection, Use and Disclosure of Your Personal Data

3.1 Pharmaceutical Society of Singapore collects, uses and discloses your Personal Data for the following purposes but not limited to:

(a) Responding to your queries and requests;

(b) Managing the administrative operations and complying with internal policies and procedures;

 (c) Matching any Personal Data held which relates to you for any of the purposes listed herein;

(d) Resolving complaints and handling requests and enquiries;

 (e) Providing announcements and responses;

(f) Monitoring interactions for quality assurance, employee training and performance evaluation;

(g) Organising events;

(h) Legal purposes (including but not limited to obtaining legal advice and dispute resolution); and

 (i) Meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding.

3.2 In addition, Pharmaceutical Society of Singapore collects, uses and discloses your Personal Data for the following purposes:

(a)  If you are a member of Pharmaceutical Society of Singapore:

(i) Application of membership or continuing pharmacist education that you subscribe to;

(ii) Facilitating termination of your subscription to PSS membership;

(iii) Daily operation (including but not limited to billing, customer service, customer verification, support and troubleshooting);

 (iv) Processing of payment instructions, direct debit facilities and/or credit facilities requested by you;

 (v) Generating internal reports (including but not limited to annual, operational and management reports);

 (vi) Administering fee adjustments, refunds and waiver;

(vii) Communicating to you details of any upcoming society events and updates; and

(viii) Organising events and projects.

3.3 If you have provided your Singapore telephone number(s), please be assured that we will not be using or disclosing it for telemarketing purposes.  

3.4 You have a choice to withdraw your consent for receiving any form of communication from us. You may contact us using the contact details found below.

3.5 Please be aware that once we receive confirmation that you wish to withdraw your consent communication, it may take up to 30 working days for your withdrawal to be updated in our database . Therefore, you may still receive communication during this period of time.

4. Disclosure of Personal Data

4.1 Pharmaceutical Society of Singapore  will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:

(a) Pharmaceutical Society of Singapore employees and executive council members to provide content to you, address your questions, and requests in relation to your membership and billing arrangements with us.

(b) Agents, contractors or third party service providers who provide operational services to Pharmaceutical Society of Singapore, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, event organizers;

(c) External banks, credit card companies and their respective service providers;

(d) Our professional advisers such as auditors and lawyers;

(e) Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and

(f) Any other party to whom you authorise us to disclose your Personal Data to.

5. Use of Cookies

5.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites.

5.2 Pharmaceutical Society of Singapore uses cookies on its website for the following purposes:

(a) Enabling certain features and functions on our websites, e.g. remembering your user-id, favourite, browsing and other service preferences;

(b) Building up a profile of how you and other users use the website;

(c) Improving the efficiency of our website;

(d) Administering services to you; and

(e) Establishing usage statistics

5.3 Most internet browsers provide you the option of turning off the processing of cookies, but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.

6. Contacting Us – Withdrawal of Consent, Access and Correction of your Personal Data

6.1 If you:

(a) have any questions or feedback relating to your Personal Data or our Data Protection Policy;  
(b) would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
(c) would like to obtain access and make corrections to your Personal Data records, please contact Pharmaceutical Society of Singapore as follows:
Email: admin@pss.org.sg
Write in:  Secretariat
                Pharmaceutical Society of Singapore
                2985 Jalan Bukit Merah
                #02-2b, SMF Building
                Singapore 159457

6.2 Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests.

6.3 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Pharmaceutical Society of Singapore may not be in a position to continue to provide its services to you, which in turn may also result in the termination of membership.

7.  Governing Law

7.1 This Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.